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Gain the protection that only a Master Plumber can offer with the Master Guarantee. Employ the services of a Master Plumber with the peace of mind that you have protection against substandard workmanship and insolvency.
The Master Guarantee is issued by Master Plumbers, Gasfitters and Drainlayers NZ Inc. to provide protection against substandard workmanship and being caught in the adverse situation of your contractor going into insolvency or liquidation.
Workmanship Cover
Allows for substandard workmanship to be remedied to a mutually agreed standard by either the original contractor or nominated Master Plumber up to the value of $15,000.
If you are dissatisfied with a completed contract provide a written complaint and Master Plumbers will investigate and provide you a written assessment of the quality of workmanship and advice as to whether or not further work is required to complete or remedy unsatisfactory work.
Master Plumbers will use its best endeavours to mediate a solution with its member to achieve a satisfactory outcome for you. If this is not achieved Master Plumbers will in good faith consider whether or not disciplinary action against its member is justified and may in its discretion take such action. If the complaint is upheld Master Plumbers will have the substandard work or materials remedied by the original contractor or another nominated member.
Insolvency/Liquidation Cover
The payment protection plan covers loss consequent on the insolvency of the Master Plumber covering workmanship and materials paid for in advance up to the value of $25,000. Master Plumbers will have the same rights to claim in the insolvency as are held by the consumer.
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